Customer support
Need a hand with a purchase, a download, or a license? We are a small team and respond personally to every email — no ticket forms, no AI bots in front of us.
Contact us
Email kty2291@gmail.com from the address you used to buy. Include your order ID (from the receipt) and a short description of the problem.
kty2291@gmail.comOperating hours: Monday–Friday, 09:00–18:00 KST (UTC+9). Weekend and holiday messages are answered the next business day.
- First response
- within 1 business day
- Resolution target
- within 2 business days
- Time zone
- Asia/Seoul (UTC+9)
What we help with
Write in for anything that affects your purchase. Common things we handle every week:
- Charged but the script never appeared in your library.
- Download fails, the file is corrupted, or the script throws errors on a supported host version.
- Compatibility check before you buy — "will this run on my version of 3ds Max?".
- Duplicate or accidental purchase.
- License key reset when you move to a new PC.
- Receipt / VAT invoice requests (issued by Lemon Squeezy as Merchant of Record).
- Refund requests covered by our refund policy.
Before you open a payment dispute
If something went wrong, email us first. Opening a chargeback before reaching out delays the fix for everyone — almost every issue we see is resolved within one business day once we hear about it.
Refunds
Eligibility and the 14-day window are described in the refund policy.
Read the refund policy →